This has got to be one of the worst letters I've ever seen on PlanetFeedback! It is so ludicrous I would question it authinticity.

To begin with, you should learn to not type in all capitals. It is not only poor ediquite, but reduces the professionality of the letter Chang.

And, Yes, if they are agreeing to pay for the replacement of lost merchandise, you would have the burden of proving the purchases and their price. Do you really think they would arbitrarily hand you a check without receipts?

Oh, and the "What the hell" part and further "Ten drink vouchers because" is a joke. This letter is going nowhere but in the trash bin.