To begin with, Abby, let me begin by apologizing for the rest of these individuals and many of their inappropriate remarks. Disagreeing with you or nicely giving you input on your letter is one thing, but acting as if they were never taught any manners is something completely different.

With that said, I think the problem with your letter is not describing what you believed these "first class vouchers" were. As a result, the legitimate question rises, if you really wanted first class, why didn't you legitimately purchase first class tickets?

I would also suggest that you expound on the comment, "we discovered that our luggage was lost." Was it lost for good? Was it ever found? If it was found, how long were you without it? How did they return it to you?

The ten hour layover was frustrating, I'm sure. Whereas it was their responsibility, they should have given you some sort of meal compensation. Did you request they do so at the time?

To me, the worst thing you could have asked is "a refund of your money." It does come across as sounding very poor, whereas you did not explain some of the other points properly. They got you from point A to point B and back again, so you would not be entitled to a refund. If, though, they lost your luggage, expecting them to replace your items is appropriate. Further, having them compensate you for necessities while you were delayed in Nevada would also be appropriate. Ironically, this could end up being more than the cost of the flight. I just wish you would have explained yourself better.