Re: TXU Sucks!!!
by Electrawoman - Posted Mon October 9, 2006 @ 11:07 AM
Yeah, TXU Sucks! I have tried with no satisfactory response to deal with them. TXU has, over the past few months, posted cancelled online payments and not posted other payments to my account. I have been trying to work with them to make sure that the
account is right and current but during that review process, they disconnected my electricity this past Friday (even though they agreed not to until I had a chance to review documents that were faxed to me
and even sent me a statement saying that my bill wasn't due until Oct 20, 2006).
Against my better judgement (because I needed electricity), I went ahead and paid the bill Saturday morning by phone. I also paid a 145.00 deposit and an 89 dollar same-day reconnect fee. I received
authorization and my bank has confirmed that the transaction was processed for 669.63. I paid by phone following the automated instructions that said this was the fastest and easiest option.
However, TXU will not accept the payment because I paid by phone with a debit card instead of in person with cash. (they had flagged my account as "cash only---since when is a debit card not cash?---due to a mistaken returned check---I got married in May and
changed banks but accidentally sent them a check from the old bank).
TXU will not accept the phone payment, nor will they cancel it. I have been without electricity for 3 days, now. I switched providers but it will take a month for the change to happen.