Re: Verizon Heartache
by S W - Posted Tue October 17, 2006 @ 3:17 PM
You have got to be kidding me!
You've turned a minor travel glitch into quite the drama. Whatever happened to common sense. I say this with the assumption that your daugher is escorted by responsible adults, was being cared for, and was quite safe. So the card doesn't work, move to the next solution. Leave a message at her hotel to have someone help her call home. Get in touch with the adult supervision she is with and get their help in fixing the situation. (I assume you didn't let your daughter go to Australia with no way to contact her escorts.) My goodness, how hard can this possibly be?!
Verizon may have given you the run around, but you chose to fight with them rather than taking a simpler route and simply contacting your daughter at the hotel in the evening hours (what a concept!) to give her the new card number or contacting the adult escorts and asking them to help purchase a card locally. If the escorts have half a brain they certainly can keep an 11 year old calm and explain the problem with the card and help her place an international call to you.
There simply was no need for you to go off the deep end here. You could have simply chosen another solution and fought with Verizon for a refund of the "bad" card locally without faxing Australia and spending all of that time, money, and aggravation.
Your inability to deal with a minor emergency is not Verizon's problem. If this is the way you handle one of life's minor glitches I shudder to think how you would handle a real crisis.