Year after year the Home Depot sends out a press release on how they are going to spend millions of dollars on customer service. I have a news flash for the Home Depot "It is not working" When I signed my contract on 9-14-05 the Home Depot was full of promises and now they can not seem to keep them. Now almost 14 months later and problems still are not corrected you can see the Home Depot just does not care about its customers. They will lose one customer at a time and end up like the old HQ. You can visit my web site at http://www.freewebs.com/myroof to see the destruction.