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You pay BEFORE you go through the buffet, at least at the GC's around here. So there is no way for one to withhold payment. A refund is in order in this case. You've already paid before you get the bad service or dirty food in this case...
SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP! 
SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP! 