The phone I disconnected was VOIP. I do have cell phones as a backup for myself and my spouse, but I do have a child at home for a few hours that will be without a way to contact us.

I have had NO problems with my previous VOIP provider, which I have had for three years this spring, fyi.

I may have been hasty in disconnecting the phone, but I was putting faith in Charter that they would be there on time as indicated by their phone confirmation, postcard AND the fact that I spoke to the actual technician and he indicated it "may take a few minutes" but he would be there. I have been a Charter customer for MANY years and really have had no real beef until now. Rose colored glasses it seems....

I understand that things come up. Maybe he had a flat tire? Maybe he had a unfortunate run in with the many deer that are in our area? HOWEVER, that doesn't excuse the fact that NO ONE has called to let me know there was an issue, to reschedule (in fact they just rescheduled me for a date I wasn't even aware of) or the fact that none of the promised calls have materialized AT ALL.