and be taken seriously. I just love sarcasm, but when you pair it with misspelling in a business letter it is really wrong.

The dispatch/repair service was wrong in how they acted. You put your family in danger, if anyone. But is your family really in danger? $25 is reasonable.

BLATANT NEGLIGENCE? Come on now.

Since this seems to be the only provider in your area, I am surprised you didn't write a more friendly, stick-to-the-facts letter. Then maybe thwy would have stepped forward and offered more than you deserve. As things stand I hope they get you connected and call you at work or at home or wherever it is you work and let you know you are out of danger.