I agree, and have posted similar letters myself!! Unfortunately the effectiveness of this website has been greatly reduced due to some of these people that ALWAYS feel the need to respond to EVERY letter and it is ALWAYS negative!!!!! I am not sure why people feel the need to be so nasy and not be ablw to provide constructive responses!!! That is why I choose not to make any of my letters, whether a compliment or a complaint, public. Because no matter WHAT you write this group of people, and they all know who they are, and every one else knows because you can click on ANY post here and guaranteed they have responded negatively.