Re: Verizon Online DSL Technical Support horrendous
by SueNY - Posted Sun November 12, 2006 @ 5:16 PM
We got Verizon DSL about a month ago. So far so good, no real problems. However that is not the story with our Verizon local phone service. It's constantly giving us problems. It was out for 4 days the week before last and 2 last week. Each time we were told the problem was within their network and each time we were lied to by reps and given the run around. My hubby wrote a complaint letter to them from this site, and it was completely ignored. You will probably be completely ignored as well, sad to say.
A hint that might help you..do you have a cordless phone or other electronics near your modem? That could be the cause of your problem. Cordless phones, esp 2.4ghz ones, interfere with DSL modems. Try moving the modem away from all such items, it might help. Good luck!