you're kidding right? you have NO business demading that she be put in a different position. i agree she was rude andunprofessional, and you do deserve an apology. but get off your high-horse lady, this is Wendy's, FAST FOOD, you're talking about, not your bank. get some perspective. try not pissing off the people that serve you, you might consider renting the movie "waiter".