That is terrible that the pieces were damaged, and that others were not there on time!

I realize you did not need a full-size truck for this, but actually, you got info passed down a chain - from LA-Z-BOY to your son to you - that the items would be ready for pick-up. You should have called them a day or two prior to the furniture pick-up to verify this for yourself. It really isn't LA-Z-BOY's fault that you had to rent a truck to move the furniture, though it IS their fault that the items were damaged.