Re: Target customer service does not exsist
by RedheadWGlasses - Posted Fri December 15, 2006 @ 1:27 PM
Joy, I'm very sorry for your loss. My closest friend also lost her baby, full term, indelivery. Saddest funeral I've ever been to.
But the circumstances of "why" you're returning the gifts really have no bearing on Target's corporate policy. With Target selling trendy items (good luck finding the same item 6-12 months later), things get moved in and out so much that 112 days later the items for which you'd get a full refund, the store would have to sell at a clearance price.
A friend or other family member could have returned everything for you prior to the 90-day wait period (which is a standard return policy for many stores, more generous than other stores).
Also, I almost hate to bring this up... shouldn't the larger items (or everything) have been returned to the givers, for them to decide what to do (such as donate, or use as another gift, or just return for a refund?). Not that a cancelled wedding is the same thing, but a cancelled wedding calls for the return of all gifts.
I'd not want my gift of baby clothes back, but I can imagine that someone who gave a more expensive item, such as a crib, would want it back.
Touchy situation. I understand Target's position -- they have to stand firm or they'd be making exceptions all the time.
I'm glad you donated all the items -- I hope that gave you at least a small amount of peace and comfort.