Re: Target customer service does not exsist
by S. Brown - Posted Fri December 15, 2006 @ 3:05 PM
First, and most important, I am so sorry for your loss. And yes - - in a way I know how you feel as I lost a child at three months of age. When something like this happens, the last thing you want in your home are items that were specifically purchased (or received as gifts) for your baby. And, on top of that, the last thing you are thinking about when your baby dies is "gee - - I'd better put my grief aside and check those Target receipts so I don't exceed their 90 days return policy".
Target's stand on this is, I'm sure, that if they allow a return for you outside of their policy, then they will have to do so for others as well. Of course, little Johnnie receiving two GI Joe's without receipts for his 3rd birthday is in no way the same situation you are in - - but I'm afraid that is how the situation is viewed by this huge corporation.
I realize that I'm rambling and my post really doesn't have a point - - other than to offer my sympathy over your personal situation and also your dealings with Target.