Five letters and 3-5 phone calls in two weeks isn't harrassment, it's credit collection.

I think you're overreacting a bit, well actually a lot. You let your bill lapse for three months then expect the VP to do what?

When you didn't give the normal chain of command a chance to respond or even see if there's a problem at all that needs to be fixed. Or even a chance to respond even.

Contacting the local TV Stations? I'm in your zone and waiting to see this one! I think Tracey Davidson on Channel Ten would be a good place to start. (Come back and let us know what channels cover this story, I'd like to see their take on it is/are. Would be interesting to watch)

Anyway good luck getting 200 bucks and getting Mrs Colbert (and the others) a commendation and raise for superior credit collection work.