I had an issue with FTD.com regarding not being able to use my gift certificate on a sale item. I feel gift certificates should be treated same as cash and this was not combining 2 promotions. I finally found their email address on google last night and sent them an email explaining my situation. I wanted to use my gift certificate to send flowers to my 9 yr old daughter who lives in Alabama with her dad because I am disabled. But being on a fixed income makes it hard to pay the overpriced charges on regular priced items.

I got a call an hour or so ago letting me know they would make a special exception in my case and for me to call her back directly to place the order. I am sending her a vase of red tulips and FTD actually lowered the delivery charge for me too. So it only cost me $6.50 for the flowers & delivery. Speaking out really works...thanks PFB!

Dana H.
Texas