I received a letter today on behalf of Michael Reardon, CEO of Citibank Student loan accounts in response to my posting on 12/26/06 apologizing for the way they handled my account. My account has finally been corrected after several months of calling and being told that someone was looking into it. My loan consolidation was finally processed 6 days after writing to Planet Feedback and my account credited the incorrect interest charged over the last 8 months.

I want to thank Planet Feedback for their help in having Citibank resolve my issues finally. I do appreciate the aplology letter from Citibank as well. It's nice to know that Planet Feedback exists to give the little people a voice.

Sincerely,
Francesca Y