17 phone calls and my rebate check arrives!!

I purchased qualifying camera equipment totaling $330 worth of rebates on October 17th. I had all the paperwork filled out, took pictures of everything, scanned all original material into a PDF file, and pre-registered all my camera gear on the canon site and sent my rebate information in certified mail.

A few days later I verified that the post office delivered the mail (they did) and the fun began. I checked in every few days to see on the web-site if anything was processed by the rebate center. I figured since I was one of the firsts one in, it should be one of the first ones out. After 3 weeks I called thinking that was enough time I was told that they did receive my rebate information and would be processed soon.

Few weeks go by and still nothing is updated on Canon USA Rebate Inquiry web-site. So I called again only to be told they have no record of it give it a few weeks. I called every week until mid December where almost 9 weeks had passed and was given the Canon lost rebate center phone number They have me fax everything in to a different office than where I am calling and ask me to call back in a week. Again, verify that everything is easy to read and fax away. I call back December 27th and was told two of the pages were not legible I bring up the 6 page pdf file that I had faxed from my computer and was baffled at how they could not read the rebate amount. Not only is the amount in nice big numbers (I asked my 5 year old if she could read it and she could) but the amount is on the cover sheet of the fax, the mail in rebate claim form, Cash in with Canon form, and has been pre-qualified on the web-site. The other page that could not be read was the receipt - nice and clear in my pdf! The person apologized for the inconvenience and takes my information over the phone.

January 9th, 2007 the rebate check arrived and it was in the correct amount (I was actually surprised at that part). If my Canon 30D camera worked like the Canon Rebate center, it would have fallen apart before it was out of the box but thankfully it is a good piece of equipment.

If you are having problems with your Canon Fall 2006 rebate, here is some helpful information:

Canon Lost Rebate Center:
877-862-6870

Fax Number: 1-800-532-1087

Include a cover page with your name, address, phone number, total number of pages in the fax, and rebate amount following pages need to include the
Canon to Cash form
Mail in Rebate form
Receipts
Canon Limited Warranty form(s) with UPC code next to it

If you don't have a fax, here is the address:

Canon USA - Customer Service
Attention Resubmit Department
P.O. Box 7001
Young America, MN 55558-7001