I don't usually harp on OP's for their grammar/syntax, but this letter is so flagrantly illiterate, it's an assault on my eyes to read it.

That aside, there were some issues I had with your "story" that I couldn't quite figure out.

What exactly were you basing your assertion that the hotel was "nasty?" Were the sheets dirty? Holes in the walls? Filthy bathtub? Bugs everywhere? If your only real gripe was that there was no breathtaking view (DUH! It's an airport!) then you're WAY off base.

You claim the mistake "waisted so much money" (sic) yet by my calculation, they paid the hotel bill, you didn't rent a car, refused to take a cab and "had no way to eat" so you spent nothing additional.

& what is this business about 20 couples flying back to Mexico?

Just FYI, you should never include a "P.S." in a business letter. That is SO 6th grade!

You also shouldn't include your gripes about Orbitz in the letter to American Airlines. American had nothing to do with it and doesn't give a flying fig.

If you are old enough to be married and live in the adult world, then you should already be well aware that sometimes life doesn't go as planned and you just have to deal with it. Your overly dramatic (I can't stop crying for over 20 mins. I can't calm down.) illustrates your immaturity loud and clear.

At the end of the day, what was the real goal here? Marrying the love of your life or taking a swanky vacation in a ritzy resort in Cancun?

Honestly, I never expected such snobbery from someone incapable of composing a grammatically-correct business letter.

I guess to your credit, the only thing you requested was that they put themselves in your shoes and not free flights for life.