Ok, I am truly saddened on how much people assume before posting their replies. First of all, his cursing could not be heard beyond the room. It was a quit "*bleep* it hurts" as he was muttering to himself.

Second, I have had kidney stones for the comment about kidney stones and given birth before and screamed at the top of my lungs before louder than him. He was not being loud and annoying. Just because you hear the word screaming in my letter you cannot "assume" how loud it was. Also I have know him for years and seen him come out of car accident bleeding and bumped all up with a broken arm mind you not and he did not scream. He was breathing hard and said it hurt real bad, but not enough to be crying about it. This head pain was something that caused him so much pain he could not hold his pain in. He was also unable to write. I filled in the forms for him when we got there because the pain was so bad he could barely talk let alone write.

And for the person questioning my training, I'm not claiming to be an expert!!! I worked as an EMT for only about a year (also it was about 6 years ago) until I lost a child for the first time in my arms which hurt me emotionally so badly that I decided the field was not for me.

Next, I was trying to calm him down. I had been trying the whole time. After my own experience in the ambulance, I found that a family member can try all they want to calm someone down, but sometimes that person just needs to hear it from someone else as well as a professional. I have taken a friend with gall stones to the hospital and she was screaming louder and using more cursing as a Mercy hospital and all it took to calm her down was something that Kaiser could have done and it only took 15 seconds. The doctor came in after hearing her. He told her that if she keeps screaming she will hyperventilate. If she calm down, she will be fine and they will take care of her, but they need her to calm down first. She was able to rest after that and told me that felt better after the doctor told her she would be fine. She was just scared and need re-assurance, just like my roommate was scared!

Also, his fear of needles has been diagnosed by a psychologist before. I cannot even sew in the same room as him. It's been that bad since childhood. Calling him a baby is not only a hasty assumption, but rude to not know the whole situation. All you are hearing in this letter to Kaiser is only a small glimpse of what happened without knowing the situation. It is Kaiser's decision to find out what happened or ignore the letter. Comments like Kaiser is just doing their job or Kaiser was mistreating him, or other comments related to that I welcome, but I was insulted to see how much people just assume one thing and run with it.