are doing a terrific job! This site was created as a forum that allows consumers to sound off on consumer issues. When used properly this site is an awesome tool. Consumers write a letter to the company in question hoping to receive a response back. Even if a response isn't received, consumers have the ability to "get the word out" to others about products and services they liked or disliked.

I believe that first time letter writers find this site, write their letter, then choose to share the letter because they genuinely believe they will receive nothing but praise and sympathy in regards to the issue at hand. What they don't expect is to be blasted with comments such as their child is a "brat", or apparently they don't know the "true" meaning of Christmas etc. etc. Anything but constructive criticism.

Honestly, I think that this site would work more smoothly if the only people that were allowed to comment on letters were those that actually made constructive remarks. Remarks like shenanigans, your child must be a "brat" etc. should have no place on here. If I read a complaint that I feel is false, I choose to ignore it. Children have "off" moments sometimes, does that mean they are all "brats"?

That said, I certainly don't believe that we should give those who lend no constructive criticism yet another chance to beat the letter writer down. They already experience plenty of that when posting their letter for real.