Let me just say that I think you are handling this very well. 1st of all, you found a pubic hair in your food. Eww, totally disgusting. You start by calling the store manager who passes you off to the regional manager who gave you to Risk Management who said that they can't tell where the hair came from. What kind of screwed up mess is that? I completely sympethize with you. They don't even care! I'd be calling my attorney too.