The world thrives on communication today, which is why I'm so upset with the experience at AT&T Wireless Group. Quite honestly, I'm furious about this issue. Just for the record, here's my telephone information:
Here's my complaint: I bought a GO Phone around the end of October, begining of November. I have had nothing but problems since. I chose a GO Phone because I dont want to be able to run my bill up so high we cant pay it. However, you guys let my husband use 562 minutes!! Much less we found out the hard way that if our phone doesnt say AT&T at the top, we get charged 25 cents per minute. When I called on the 14th to pay my bill I was told that it would be on within 24 hours. When it wasnt, I called and now there are more charges you guys have added to my bill, even though I was informed I paid the entire balance on the 14th. We cant get a reception anywhere but around the house. Your so called "Customer Care Center" tells me almost everytime I have tried to call that the system is updating and I will have to call back. I have been told on several occasions that I will get a returned call. And have I EVER heard back, NO!!! No one seems to be able to help me out. I cant even seem to get my name changed in your system because I got married. What good is AT&T if you dont care??

I'm not surprised, and do you know why? I've been very dissatisfied with your company in the past. But given the nature of this problem, I'll take my business elsewhere from now on. And I'll definitely tell other people about my negative experience so they can avoid it in the future.

Here's what I'd like to see happen: Turn my freaking phone on!! I paid what I was told was owed and if yall cant get all of the charges together in one day, not my problem. Your problem. I want someone to call me to resolve ALL of the problems I have. If you have anyone working there that is capable of such.

I hope you get back to me soon. In this age of modern communication, seemingly simple things should not go unresolved. I'll expect a response within 10 business days.