I have a complaint about the safety with one of the products made by Pantene , and I hope someone can address it. I'm really furious about this. My specific complaint is about Pantene shampoo and conditioner for women of color.

I am very disappointed, disgusted, annoyed with Pantene. A few days ago I tried Pantene's new shampoo and conditioner that was created for women of color. Never in my wildest dreams would I have imagined the outcomes and drastic changes I would go through just from me shampooing my hair. First of all, after shampooing my hair, my hair became fused, bonded together almost instantaneously. Before this incident my hair was long and very thick. But now it is short and very thin (I have never had thin hair) because thanks to Pantene's shampoo for women of color my hair came out in patches. I tried using the conditioner made by Pantene but of course that didn't work either. I even called the company to find out if they knew of any product that I could use to try to get my hair loose, but the only thing the customer service girl was concerned about was sending me a coupon for another product made by Pantene - ABSOLUTELY NOT!!!!
It took my beautician 10 hours to get all the knots out of my hair and by the time she was finished 3/4 of my hair was on the floor. But oh wait this is not the worst part, my face especially the left side and above my eye, eyelid is burnt because as I was trying to get my hair loosed, water mixed with the shampoo was dripping onto my face and by the next morning my face was red. And today you can see all the burn marks.

Proctor and Gamble this is not the last time that you will hear from me. You put out a crappy product and now I am left to suffer the consequences of this. And to add insult to injury your employee wanted to offer me a coupon for another product by your company. No one called me to see how things were going or to find out if I was able to get my hair apart - not one word or email. But you can best believe that everyone I can tell I will about not using the Pantene products because of what happened to me.

I am in the process of getting the bottle of Pantene sent to an independent laboratory to find out just exactly what was in it. Proctor and Gamble you need to be ashamed of yourself for putting out such a product.

Signed
Danita
Akron, OH

Frankly, I'm a not surprised because I've been very dissatisfied with Pantene in the past , and I definitely won't recommend you to people I know. It's certain I won't be back as a customer.

I would like Pantene to investigate as to whether or not they were putting out bad batches of shampoo. I will give them the lot#, UPC code and place where I purchased it from. I would also like to be reimbursed for the unnecessary charges incurred from my use of this product as well as the loss of my hair and burns to my skin.

My beautician pointed out that this particular brand of shampoo has different types of acid and chloride (very harsh chemicals) and just maybe too much of an ingredient was mixed together, but I want Proctor and Gamble to check into this. Also when someone calls in with a complaint like this, the customer service operator should be instructed not to offer other products, but to try and put the person in contact with someone in the company that could answer their question like in my case the person that works in the laboratory.

Thanks for listening. I hope to hear from someone at Pantene soon.