I'm writing to bring your attention to a problem I've had with management with one of your products. I hope Circuit City will address this problem to my satisfaction. This concerns a retailer located at Moreno Valley, Laguna Hills and more.. This incident has left me fairly angry.

Here's my problem: below is my letter. Circuit City has chosen to ignore this matter no response. I will not forget. I used to shop there, well guess what I will have decided to shop else where without the customer even if it is one, we make them who thay are, without the customer they are nothing I think they forgot the importance of customer service. Just letting everyone know on to shop elsewhere. Remember we have choices. Try pricegrabbers.com

December 16, 2004

TO:
Customer Support
Circuit City
2040 Thalbro Street
Richmond, VA 23230

FROM:
Kevin B.

RE: PLANETFEEDBACK REFERENCE NUMBER 2226506

Dear Customer Support,

I'm writing to bring your attention to a problem I've had with exchanges and returns with one of your products. I hope Circuit City will address this problem to my satisfaction. This concerns a retailer located at Moreno Valley CA. This incident has left me extremely angry.

Here's my problem: I had an experience with an inexperienced salesman, he was more concerned about selling the extended warranty than the knowledge of the product. His inexperience in the product was not noticed until I opened the box up and saw the product, I returned it.
They charged me $135.00 for an open box return, when it was not my fault the salesman sold me the wrong product. I contacted you last week but no reply. It is on Ticket # 024903195207 at store 249 in Moreno Valley CA

Here's how you can help: Give me a store credit for $135.00

Based on all of my dealings with your company, I am fairly unhappy. I have decided I may do business with you again. Also, I might recommend your company to others.

I know you like to keep your customers happy, so I am sure you'll take steps to rectify this situation. I expect to hear from you soon. Thank you.

Sincerely
once a. customer

Here's how you can help: Refund my 135.00 or give me store credit and I amy walk back in your store if you do not refund me or credit me. I will not forget.

Based on all of my dealings with your company, I am very unhappy. I have decided I probably won't do business with you again. Also, I probably won't recommend your company to others.

I know you like to keep your customers happy, so I am sure you'll take steps to rectify this situation. I expect to hear from you soon. Thank you.