I am writing in the hope that you can help me address a problem I have with the connection at Cox Communications, Inc..

I have been a subscriber to Cox Cable and Cox High Speed Internet for almost 2 years. I have repeatedly contacted them about the bad service that they have been providing to me. I am constantly disconected from the internet, and this is supost to be a uninterupted connection. I also loose cable chanels and get very poor reception. The technicians have come out to the house on multiple occations and they always say that the problem is outside the house and therefore their responcibility. They always promise to fix the problem, but nothing ever gets better. On 01-09-05 I tried to purchace a WWE pay-per-veiw, and was unable to do so because of there bad service. This pay-per-view was supost to be a x-mas gift to my husband.

Because of this, I can't say whether I will remain a customer in the future, and I don't think I can recommend you to others.

Here is my proposed resolution to this problem: Here's what I'd like to see happen: I would like to have this problem fixed. And to make up for my inconvenience I think that it would be only fair if you refund 1/2 of the supscription price for as long as I have put up with your bad service. I also think that they should Comp me the next WWE Pay-Per-View Event.

Thanks for listening to me. I'll be even more appreciative once I receive your response.