Welcome to the new edition of PlanetFeedback. I sincerely appreciate your patience, and I want to assure you that we'll be doing everything possible to make the new PlanetFeedback on of the most satisfying and empowering sites on the web. PlanetFeedback has been an important part of the online consumer landscape since its formal launch in 2000. Since then, we've been dedicated to serving as trusted broker of rewarding interactions between consumers and companies.

If you are not yet familiar with our consumer mission statement please take the time to give it a read. As it articulates so well, "Consumer feedback -- positive and negative -- is inherently productive. Consumers want value, and they will provide loyalty in return. We are committed to making that exchange easy, frequent and rewarding."

The new PlanetFeedback will include a host of new features including online communities and improved search for the ever-popular shared letters. We also hope to more actively engage our most passionate site evangelists in the community management of the site. One of our PlanetFeedback bloggers, for instance, known to many as "Mr Helpful," has been one of the most active and prolific members of the PlanetFeedback community. We hope to discover more Mr. Helpfuls out there in order to make this site as good as it can be.

True to our equity, feedback is always welcome, and I encourage you to send lots of it. We're listening. Thanks again for your patience.

-- The PlanetFeedback Team