Regarding my vonage service and unauthorized charge
by robert t. - Posted Sun April 2, 2006 @ 8:59 AM
Since i started service with Vonage, I have had nothing but problems. I have complained already, and have been told that my issue has been resolved, but it has not. I still receive dropped calls, the person on the other end cant hear me. In addition, what makes me furious is that they claimed to have sent me a new device for the phone service, I never received it. A customer service rep basically in few words called me a liar, and that i received it because they shipped it. so NOW i am being charged $99.00 for a device i never received, which constitutes fraud because i never authorized that charge to my credit card. Now i am stuck with vonage for the next 7 months because of a contract.
Refund $99.00 to my credit card, which i have disputed, and will continue to dispute all the way to small claims court if i have to, and release me from the 1 year contract because i have not been able to use my phone for normal conversation in at least 3 months. Customer service is horrible, as i have been put on hold for at least 30 minutes each time i call!