Advance Moisture Protection repaired the wrong roof!!
by Dahlia J. - Posted Sat June 17, 2006 @ 12:00 AM
Failure To Provide Contracted Service In The Specified Timeframe
My husband and I hired this company to replace our garage roof. We met with the liaison and completed a contract for the proposed job. This company was chosen because they reassured us that they will complete the job by 6/16/06, which was clearly stated in the contract,signed in May, as we had a planned event for 6/17/06. We heard nothing for a while so we contacted them on 6/12 and were told that they would be coming on 6/15. Upon arriving home on the evening of 6/15, I realized that nothing was done to our garage roof. There was a dumpster on the street by the side of our home, filled with old roofing material and our garden in the front of our home was trampled, our flowers killed and some of our garden lights broken. There were also cigarette butts strewn everywhere along with nails and other debris. This was very puzzling to us as our garage is detached and in the rear of our home.The next morning my husband placed a call to the company and was told that the job was completed. Much to our dismay, our 3 year old house roof was 'repaired' and our 50 year old garage roof was not touched. There was communication between a person who identified herself as the manager Crystal and my husband where he was told, and two messages were left on our home phone, that the crew would be out on 6/17 to rectify the situation. We waited for the crew to arrive but they didn't. My husband called the cell phone number of the person in charge of completing the task and was told that it would not be done until 6/19 because the crew is unavailable because it is the Father's Day Weekend.We have since had to cancel our event. This is completely unacceptable. It seems as if legal action should be considered at this point, and will be if we are unable to arrive at a favorable solution. The terms of our contract have been violated.
We would like Advance Moisture Protection Inc. to replace our garage roof ASAP. Provide us with an airtight warranty for both our house and garage roof for the next 25 years, to cover ANY issues which may arise,(since they have now nullified our existing house roof warranty) and adjust the pricing of the job to reflect the inconvenience they have caused us.