restaurant employee policies
by eydie s. - Posted Fri July 21, 2006 @ 12:25 PM
I worked at your restaurant for four hours. I walked out in frustrated, annoyed tears. I am speaking of the restaurant in Springfield Missouri on Sunshine Street. I have never seen such a mismanaged, disorganized mess in my life. It is impossible to have your own section and take care of it properly. Apparently the policy is that the moment the cook says "hot food in window" everyone drops what they are doing, Pavlovian style, and hauls the food out of the window whether it's theirs or not. I worked at Holiday Inn for 18 years and even though they are far from perfect, they were right in one regard. Stay out of other people's stations and take care of your own. This is not to say that if another server needs help that you don't help her, just that you need to take care of your own customers. If your food sits in the window and ruins, you are responsible for it. At Perkins, you end up with no time to properly take care of your own section because you are always running food to another waitresses customers. I was told the turnover at this particular Perkins is extremely high. Now i see why. This is a mess. The policy is inefficient and is not employee friendly, nor is it ultimately customer friendly, because i had customers whose drinks were watered down by the time i got them out due to running other waitresses food. You need to come serve in your own restaurants for a day.
Change your policy. Make each waitress responsible for her own station. Emphasize that you are to help each other when you can andyour station is completly taken care of and all your customers are happy. But if a waitress needs help it should be the job of the manager on duty to help her not the other waitresses. You should be responsible for your own food in the window. If it ruins, make the waitress responsible. Not the entire staff.