NEEDS IMMEDIATE ASSISTANCE!!!!!!!
by Jacqueline C. - Posted Fri August 18, 2006 @ 11:18 AM
I phoned regarding my bill, since I just started a new job. I got my 1st paycheck last Friday Aug 11, and on my lunch, went to the Verizon store on Rockside Rd., Independence OH to pay my bill. I was told by the greeter to simply drop it in the payment box and they'd process it ASAP. I did so, gladly, since I was on limited time lunch break. Today is August 18th. No one processed my check!!! And if they had, it sure has not cleared my bank as of yet, as I just called THEM. I dropped off a check for $175, my check #972 from Dollar Bank Maple Hts., OH. HAD I KNOWN THEY WERE NOT GOING TO PROCESS IT, I'd have WAITED IN LINE. Now they have interrupted my service, and when I try to phone the store itself, no one picks up, I am stuck in VOICE MAIL HELL. I am spitting mad, I am upset, and I am ready to head to the store and kick some serious cellular ASS.
Turn my phone back on! Process my payment! I paid as promised... LAST FRIDAY. Has anyone even CHECKED THAT BOX? I cannot believe my service is shut off when I kept my end as promised, all I asked for was time to receive my 1st paycheck. I paid MORE than I promised, also... as a good will gesture. I tried calling Customer Service who only proceeded to read me a SCRIPT. I have been a client over 10 years and have referred MANY. Based on this action, I am ready to LEAVE.