On Friday September 22, 2006 my husband and I went to the Outback in Easley, SC. When we arrived we were told the wait time would be 20-25 minutes. After 40 minutes I asked how much longer the wait would be. I was told there were still 2 parties ahead of us and the wait would be another 15 to 20 minutes. This would turn a 25 minute wait into an hour wait. That is a huge difference. If the correct wait time had been given to us, we would have stayed at the bar and had another round of drinks.

If the wait time is going to be an hour, then tell patrons it will be an hour. If I had known the correct time, I would have been prepared to wait an hour.

My family and I eat at Outback at least once a month. This is the first time we have had this experience with such a difference in the wait time.