Rude cashier and manager
by wendy l. - Posted Wed September 27, 2006 @ 1:35 PM
The other night I went to home depot and purchased six pieces of wonderboard and ceramic tiles to redo my kitchen floor. When I got to my car, I realized one of the pieces was a different size than the rest and went right back in the store to return it. The cashier had scanned the top piece 6x, therefore the one that was different did not show on the receipt. I explained this to the cashier (Olivia is her name) and she was saying well I don't know what I can do because it's not on the reciept. She went to speak to a manager (Luis Bruce) and they were speaking for a while. I then asked to speak to him, and she came over and said he doesn't want to come over. Another employee came over and I again repeated that I wanted to speak to that manager and she said again to this employee, "I told him, and he doesn't want to come talk to them." Finally the line manager came over and called over the cashier who had originally helped us and the issue was resolved.
I walked outside to where my husband was waiting with my kids in the car, and explained to him what happened, and my husband went inside and asked to speak to Luis. He told him "my wife and mother in law were just here, and my wife says you refused to help her." He denied it, and as I walked in told my husband that never happened. I said to him of course it happened, I said I wanted to speak to you and you didn't come over. Even the cashier said it. And the cashier started saying "I never said that!!" So at this point I'm even being called a liar!!!
I would like to see both these employees reprimanded. The cashier kept giving me an attitude because the purchase was not on my reciept, even after I'm explaining to her why it wouldn't be. I wouldn't expect anyone to remove over 100 sq ft of ceramic tile to scan a few pieces of boards.
And as far as the manager, I don't think that as a manager he can refuse to speak to any customer that is asking to speak directly to him. He looked over at us and refused to help us!
I would like to know how Home Depot dealt with this issue.