Urgent Matter Regarding Return Policy
by Jennifer B. - Posted Mon October 9, 2006 @ 5:42 PM
I am writing regarding a purchase I made at one of your stores last week. I bought a leather jacket and upon trying it on at home, I realized it was too small. I asked my husband to return it today since I am at work and he drove out of his way to do so. The store location he chose was on Walnut Street in Philadelphia.
He brought the jacket, the receipt and my credit card into the store. A very rude salesperson decided that she was not accepting the return because I was given a coupon for $25 off a future purchase of $75 or more when I bought the jacket and he did not bring this coupon as I was unaware that I needed to return that as well.
At this point, I am furious! I can honestly say that I will NEVER shop at your store again. Nowhere on the receipt or the coupon does it state that the coupon needed to be returned if the merchandise was returned. The salesperson who sold me the jacket never mentioned it either. I will speak with my attorney this evening and find out what my legal rights are as far as this coupon goes, however, I have no intentions of using it, or shopping at your store in the future for that matter.
I will, however, have to use my lunch break tomorrow to go back to the store to return this jacket rather than have a meal. If something is not done to my satisfaction, I can assure you that I will be pursuing the matter legally as well as spreading the word online, in my local newspapers, to friends and anyone else who will listen about your stores tactics to prevent returns. This is absolutely unreasonable in every sense of the word. I did not ask for the coupon, suppose I had thrown it away.
I, sincerely, look forward to a prompt reply as I am outraged right now.