by Richard S. - Posted Tue November 14, 2006 @ 4:06 AM
I received a postcard for a free room Monday trhough Thursday at Resorts. I called the reservation line only to find out they were sold out for the night I requested (Nov 14). I then went online to check availability to find that all types of rooms were available for the same night. I called customer service to ask why I was being told they were sold out when there were rooms available online for $150 for a standard room. I was told that it was different online (whatever that means). I assume they would rather have a paying customer than give a room away for free with a comp that they advertised. I am very angry that they would give me an offer and refuse me a room when there are some available.
Quit lying to players that have been loyal to your casino for many years, and don't tell them they have a room comp when you won't give it to them. That is false advertising and I am very disappointed.