Pizza Hut delivery gone wrong...
by Gordon B. - Posted Wed January 24, 2007 @ 12:00 PM
I ordered 4 pizza's online on 12/29/06 to be delivered at 12:00pm that same day. I recieved confirmation that the pizzas would be delivered at that time.
They did not arrive until 12:45pm and they forgot the 2 2-liter Pepsi's and the 2-liter Diet Pepsi that I ordered. When I called they really didn't have any excuse for the tardiness and lack of detail on the order. I've contacted thier corporate office through their website 3 times and have recieved the same answer... "Thank you for contacting Pizza Hut. We do apologize for your unpleasant experience and we want to address this issue appropriately.
The location you have provided us with is a franchised location and therefore, we will notify their management offices immediately and share with them your comments and concerns. You should be contacted by the appropriate franchise management team in 2-3 business days.
Again, thank you for taking the time to contact Pizza Hut. With input from valuable customers like you, we are able to resolve situations that might otherwise go unnoticed."
So far I have not been contacted by anyone other than the above response from the corporate offices. I know it's just pizza, but this service does not make me want to order from Pizza Hut ever again.
Some kind of acknowledgement of the complaint. Reimbursement for the inconvenience of waiting for the order and for the missing items on the order.