I Am A Disgruntled Long T-Mobile Standing Customer
by Donna L. - Posted Mon January 29, 2007 @ 12:00 PM
I have been a customer for 4+ years. I have been annoyed in the past regarding the opportunities for new customers to get these great bargains on new phones but loyal customers are not afforded opportunites except to upgrade and extend contracts. I have 3 phones on my account, one was a recent addition when I convinced my sister to become a T-Mobile customer. Dec 06 I upgraded my phone to the Samsung 629 slider phone and also purchased one for my daughter. The price was great and the phone was chosen for myself because of the large font. Most cell phones I have trouble reading the displays and often can't make out the phone #'s. My daughter just thought the slider function was pretty cool. 2 weeks ago, my phone was lost while on a business trip and I was unable to replace it immediately due to finances so I just replaced the Sims card and used an old phone that I had laying around. My mother had to undergo emergency surgery this past weekend and I had to make an emergency trip home so I needed a reliable phone for the trip and when I went to the T-Mobile store I was unable to purchase a phone that met my needs. My slider phone had tripled in price for me since I had already used my "upgrade" the previous month. I had not purchased insurance on the phone because I am on a budget and that expense seemed un-necessary as I had in the past 4+ years never broke, lost or had a phone stolen. I ended up with a phone that I had to settle for since the models I could afford that met my needs were not available in the store. I called customer service and though they appreciate my longevity in service they can't offer me a very good discount to re-purchase my slider phone since the specials are over.. When I visited this site for the first time I was able to link to a site that would give me a free slider phone and send me a $50 gift card as well if I signed up for new service. That seems very unfair that new customers can get free phones while even with my upgrade I paid $50 but now must pay $150-160 dollars for the same phone. That makes me want to move my service when my contracts are up so I can get the newest and most advanced phones for free with a provider who is offering specials to new customers.
Replace my phone at a decent price even the $50 that I paid last month. If you want customer loyalty then you need to exhibit loyalty to your customer as well, it works both ways.