Rude response to my polite request
by Matt S. - Posted Tue April 17, 2007 @ 10:24 PM
I had just over 7,000 Frequent Flier miles with American Airlines that apparently expired last year. They did not notify me or warn me they would expire. I politely asked them to reinstate the miles. Their response was to tell me that it's my fault I wasn't notified because I didn't sign up for e-mail alerts (wrong wrong wrong - in fact they frequently e-mail me offers to buy tickets!). They said because I didn't sign up for e-mail alerts (which again, I did) it's just too bad because they can't afford to snail mail people notices since it is too expensive. (a lie, they decided to cost cuts, and that's the bottom line. In 1980 I guarantee you they snail mailed people statements every month).
Then, get this, my miles which were worth $73 could be reinstated if I PAID them $50 for every 5,000 miles reinstated plus a $30 service charge. So they offered to give me the $73 in miles that I earned if I just pay them $103 first. THEN - they pitched me a credit card! Yep. Really classy.
You know what Delta did for me when the same thing happened? They added a flight that I never took which was worth 500 miles to my account right before the miles had expired, thus adding another 3 years to my expiration. Delta not only gave me my miles back - they gave me an additional 500 miles for free! Now that's a class act!
Apologize, reinstate my miles and explain to me why I should ever give them my business in the future.