It Looks Like Target Lost Another Good Customer
by Paula J. - Posted Fri April 27, 2007 @ 12:00 PM
My son received several bathing suits for his birthday. I would like to exchange 2 of them for shorts or something else. I only ever return items (without a receipt) twice a year if ever. April/May: birthday presents for my son and August: birthday presents for my daughter. That's it. I don't even bother returning items at Christmas because it's just too crazy. Today I was told that because of my past "return history" I was unable to return the swimsuits. The manager gave me an uninterested smirk as he handed me a piece of paper with a 1-800 number on it. Since I was sure they had just made a mistake I called the number to straighten out the "mistake." I was then told that I made 2 returns last year (one in May and one in August). That's a history?! I am a very responsible shopper. I always save my receipts. I have a filing cabinet full of them! I made 2 returns LAST YEAR! That hardly warrants lumping me into the "shoplifter and compulsive shopper/returner" category.
Apologize. Apologize to every decent, hard-working consumer who has blessed this heartless corporation with their hard-earned money. Apologize and then change your policy. Because until you do, you will continue to lose customers until there is no one left to frustrate. I understand why the policy is there. I get it. We all know who this policy was implemented for. But they're not the ones being affected by this RIDICULUS policy. It's the soccer moms, the Girl Scout leaders, the Sunday school teachers, the softball coaches, etc. You should give each store the ability to look at each individual case and make a decision.
There is a K-Mart directly across the street and a Super Wal-Mart down the road.
Corporations don't care about people but store managers usually don't want to piss off all of the "shopping" members of their community. Let the manager decide. Oh, and let me exchange my !!!@#$% swimsuits.