Poor Customer Service Leads to Office Depot Boycot
by Davine S. - Posted Wed May 2, 2007 @ 12:13 PM
I am the PTA president at a local elementary school. I was given a box of information from Office Depot at the begining of the year with stuff to be used throughout the year. Included in this was a copy discount card. I figured this card would be good all year. I went in today to make 50 copies and presented my card. The cashier told me I could not use it because it was expried. So, I told her, never mind then, I would go to Office Max where I also have a PTA copy discount card for (one which does not expire mid year). She told me I had to pay for the copies, I had no coice. Well, I do have a choice and I choose to NEVER shop at Office Depot again. Seems like the better option would have been to just honor the coupon one last time.
I would like my money refunded for the copies I did not want to purchase. I would also expect better customer service training for the staff.