Last week your customer service had me trouble shoot 65HM168. I removed the light unit and he/she agreed that it was defective and or went out. Mind you I just purchased this set and have watched a total of one day. He/she assured me that one was on the way and it would take about two days. It has now been over 5 days and nothing. I ask you to put yourself in my circumstances and after paying over $2000 my expectations are that I get something more in return as any sane and rational person would. Toshiba has failed to meet and or exceed my expectations. Prior I had looked at Toshiba as a highly rated brand name. My time and warranty are money and their opportunity cost has added to the entire cost of this transaction. I hate to relate my experience with friends, family, and co workers, but you leave me in a bad position.

Treat the consumer as the folks who buy their products and thereby keep them employed