Worst Service Ever
by Ryan F. - Posted Wed June 20, 2007 @ 12:27 PM
I got to Fort Lauderdale this past Saturday, 3 hours prior to my flight, and the baggage belt was down, so I had to take them back outside and give them to the guy out there. This was fine. However, when I got back to my gate it was announced that the flight was delayed, which would cause me to miss my connection from Charlotte to Columbus. I went up and talked to the lady at the counter and she said that she could get me on a Delta flight that was straight through and to go ahead over to ther terminal. So I left the U.S. terminal, went outside in the rain to the Delta building and he said the woman had not booked anything for me. I had to walk back through the rain yet again to the U.S. counter where I waited over an hour to get my ticket booked from the lady. I asked her to get my bags transfered to that flight and she told me she could not, just to travel without them and file a claim in Columbus. This would have been fine other than all my prescriptions were in my suitcase. After I refused to leave the counter she said they were extremely short staffed and that it was an invonvience, but called a man in baggage and he said he would look for them. I waited about a half an hour and the man came up and said that my bags were put on an earlier flight to Charlotte and then to Columbus, so they would be waiting for me. I thought this was a little weird that they were put on an earlier flight, when they delay was not yet known at that point. I went and got on my Delta flight, which was fine and when I got into Columbus, my luggage was no where to be found. I got in the line at the baggage office, and waited over two hours to get inside. That should not be happening. My wife parked in short term parking and was charged an extra $8 due to U.S. Airways being short staffed. When I finally got into the baggage room the lady didn't greet me, nor aknowlege me. I told her my bags were supposed to be there and she said "Aren't they all" and asked for my tickets. Low and behold, my bags were not there, and she could not tell me where my bags were. She told me not to file a claim, but to go to Delta and file a claim with them since I ended up on thier flight. I told her that made no sense because my bags were not on that flight. Finally she helped me file a claim and I asked if the bags could be delivered since I live an hour from the airport. She said they try not to deliver outside of the Columbus outterbelt. I told her I was not able to drive back in and that I was not going to sit there all day waiting for my bags and she finally said they would be able to deliver them if they were to show up. I went home and called back about 7pm to ask if she had heard anything and she said no. I asked her what I was supposed to do as all my of medication was in my bags and I needed to take two of them that evening. She told me that all she could reccomend was for me to go to the urgent care and see if they would give me a prescription for a few days supply. I went to the urgent care, and they did give me a 5 day prescription, but when I got to the drug store I learned that since I just had them filled before my trip, that my insurance company would not pay for them. I had to pay cash for both of them. One of them was $8, but the second was $84. This is rediculous. When I got home, I found both my bags on the front porch for anyone to just come along and take. I went back to the pharmacy, but they cannot take drugs back once they have left the store. When I got back, I started unpacking, and when I opened my first back there were blue rubber gloves on top of my clothes. Everything in my suitcase was moved around. I had coral in my bag from scuba diving, which I had wrapped in newspaper to keep from getting sand on my clothes, and none of the paper was on them anymore. They were thrown all about in my suitcase, many pieces had been broken or crushed. However, this is still not what made me irate. When I got to the bottom of my suitcase, I found that somehow my statue I just bought in Fort Lauderdale had been broken into 3 pieces. One lense in my glasses was cracked, with a piece of coral sitting on top of it, and my mirror was shattered. I called the baggage area at Columbus and I believe it was the same woman I talked to origianlly, and she said that glasses, precious stones (since when has coral been a precious stone?), and toiletries are not covered if damaged. Not only did you take an entire day away from me on the way down to Fort Lauderdale, which caused me to miss my first scuba expidition, but you managed to make me not want to fly again. I have never been hasseled so much by an airline, nor had my things broken. This whole trip was a disaster because of your airline neglecting to follow thier flight schedules, rudeness towards customers, and thier laziness. I expect something to be done about this. I did not book a trip expecting to have my souvenirs broken or having to buy new lenses for my glasses or pay for my medications. A prompt response would be appreciated.
I would like America West to either refund me my ticket price for the trip or offer me the equivalent in a voucher. I also want something to be said to the horrible ticketing agents in Fort Lauderdale and the baggage woman in Columbus.