It's Not About the Money, Sony
by Mark F. - Posted Fri July 20, 2007 @ 12:00 PM
I purchased a kdf-e55a20 55 inch rear projection LCD television. After, at the most, 200 hours of use, the screen began having blue lines snaking across the entire viewing area. After talking to a service tech, I found out they were having issues with the Optical Block Assemblys on quite a few of their models and was informed that Sony knew of this problem. After talking to Sony on the phone several times, they refused to do anything about it because it was out of warranty, even though they knew they had issues with this problem.
Just because they haven't had enough complaints on my particular model for them to consider it an issue, they should do the right thing and fix my television which is now junk because it would cost me over half its value to fix. It's not about the money, its about doing the right thing. Stand behind your products.