Requesting Help from Michael Dell
by C.G. W. - Posted Thu July 26, 2007 @ 12:00 PM
My new Dell 9400 laptop is defective and I am returning it for a full refund. Dell's help desk (in Panama) is refusing to take back the computer. No more Dells. Back it goes.
I purchased this Dell 9400 Laptop on June 6, 2007. I switched over to using this computer during the week of July 23 2007. On July 25, the computer (hibernated, not turned off) overheated in the case. Too hot to touch. Fried itself while turned off. Battery is not subject to recall either and it now runs hot even with the battery out and the power supply in. Dangerous. Full refund requested. Faulty machine, heat has compromised its computational processing capacity. Yet Dell refuses to take back the computer and refund m my money.
Take this computer back and refund my money. I have had seven Dell computers and I am a computationally intensive user at a major research university. I would have accepted another Dell if tech service (Kenya in Panama) not insisted that I keep the defective one.