by karen n. - Posted Sat August 25, 2007 @ 12:00 PM
We bought a Alltel broadband card for our computer from ***** in Alpine, Texas. We asked specifically if we would be able to put the account on hold when we left the country and we were told that we could. We left for Canada for several months, called Alltel to put the account on hold and were told that we couldn't do it. We called and left a message asking him to take care of the problem and never got a response. I've emailed Alltel twice and tried a third time but it wouldn't go through. I emailed ***** twice and haven't received a response. I tried calling him but have never been able to get through to him. I sent a letter to Alltel with a cc to ***** and have had no response. In the meantime we are getting billed for service we aren't (and can't) use, and we've received numerous voice mails from Alltel saying that our account is past due.
I'd like Alltel to credit our account and to stop leaving messages. I'd like Alltel or ***** to contact us regarding this issue.