I am writing this letter in the hopes that my situation can be resolved.

On July 16th, I placed an order through your website for 4 name tags for my dogs. On July 25th, I was sent an email stating that my order had been shipped through USPS. The Order Number is: worldpets-53586.

According to your website, the standard shipping time is 7-9 days. As of today, I still haven't received my order.

I have also emailed your company 4 times asking about a tracking number, when my order would arrive, how long the standard shipping is and lastly, how to get my money back. I have heard no responses.

I have also tried to call your customer service number many times and within the time specified that it was open. I can never get through. I am either put on hold for long periods of time or the call will end. I have tried from different cell phones and even a land line with the same result.

At this point, I would like to either have a tracking number to find out where my items are or to have my money refunded.