Warantee coverage I paid for,not getting serviced..
by crystal b. - Posted Thu August 30, 2007 @ 5:48 PM
In August of 06' we bought a pre-owned 2003 Dodge Durango.At time of purchase,I paid an additional 2000.000 for an 80,000 certified limited powertrain warrantee,which I was told covered everything,bumper to bumper,and that I could take it to any Dodge dealership for service.After the first few months,it's time for an oil change.So,I take it to our mechanic(mind you,we've been taking vehicles there for years)and our mechanic comes out to tell me that he has never seen anything like my oil plug.I asked if it does what it's supposed to,b/c I'm no mechanic,I have no clue...He says it does,but he's still never seen anything like it.I figure ok,as long as it works,it should be fine,b/c thats what was in there when I bought it.My last time taking it for an oil change(2 weeks ago now) they told me the plug will not come out without stripping the threads,meaning a whole new oil pan.I contacted Monroeville Dodge,took it in..They proceed to tell me that I'm better off taking it up to Wright Dodge in Cranberry(an hour an a half away,where originally purchased)and arguing there to get it fixed,that they cannot cover it under warantee because it is not a factory piece.I was also told by the employee that if I would have bought it there,they would probably have covered it,but since I didn't,they can't. I've been on numerous phone calls with those at Wright Dodge,explaining the situation.Getting nowhere.My concern is that the piece was on it when originally sold to me,and it should be covered under warantee.I understand that it is a used vehicle,and sometimes there may be problems the dealership is unaware of.But this is an oil plug!Shouldn't they have performed an oil change before reselling it?Am I supposed to believe they even did one now or just slapped sticker on it saying it was done?I'm sure it would have been noticed.I have a written statement from 3 of the mechanics that were present at the time I first was brought aware of it,and all maintenence records.
I am extremely upset by this & hope your company will do what it right & take responsibilty for its negligence.I would like you to cover the expences to get this fixed,like I paid for.