Honey Mustard NOT Mayonaisse
by PAUL G. - Posted Thu October 25, 2007 @ 3:37 AM
On Tuesday, October 23, I went to the drive-thru of my local Wendy's location (Brentwood Village Mall, Calgary, Alberta, Canada) and ordered my usual: A Ham and Swiss Frescata Sandwich, a Bacon and Cheese Potatoe, and a Large Coca-Cola.
The service, like always, was speedy and I was able to get in and out of the drive-thru in less than two minutes.
When I got to my meeting, I pulled out my purchase and started to eat my sandwich. To my digust, the sandwich had mayonaisse instead of honey mustard sauce. I hate mayonaisse!
This was not the first time Wendy's has put mayonaisse instead of honey mustard on my sandwich. So this time I decided I was going to go back and complain after my meeting.
Two hours later, I brought the sandwich back and went into the store and informed the lady at the counter that they made my sandwich wrong and I would like what I ordered and paid for; a ham and swiss sandwich with honey mustard sauce, like it is suppose to have. She got me to speak to someone else, I presume a manager but no where on her name badge did it say her title. I explained once more what had happened and pointed out it was not the first time this had happened.
She immediately went and got an employee to make me the ham and swiss sandwich properly. When she gave it to me, she thanked me for my patience (at no time, however, did she actually apologize). And I went home and enjoyed my sandwich two and a half hours later.
I think Wendy's did a okay job handling the situation once it was brought to their attention. However, I hope they are able to improve their accuracy and put the correct sauce on the right sandwich in the future.