Blockbuster's Process is Backwards
by Michelle K. - Posted Tue January 8, 2008 @ 12:00 PM
I have been a customer of Blockbuster for many years. And when they came out with the online rentals I was immediately onboard. Since the implementation of this program I have seen nothing but price hikes, website errors, late movie sending and overall terrible customer service.
When I send my movies back and they are received on your end, I see that all I need to do is wait 'one business day' for you to send movies in return as long as I had a good number of 'available' movies in my queue. I cannot count how many times I have seen this message in my queue over the period of my membership for sometimes nearly a week all the while having well over 900 movies in my queue at all times. MANY of those 'available'.
I also have received many movies either cracked or the wrong movie in the wrong sleeve. This takes away from my TIME as a member including my membership FEES as I am paying to receive either a movie I do not want or that is unplayable.
Additionally, you have raised your prices and changed your plans so many times I have trouble keeping track! From $17.99 to $19.99 to $24.99 to... $34.99?! I honestly thought the last hike had to be a typo! And from monthly coupons and online rentals to rental-ability as coupons to 5/month accompanied by, you guessed it, a price hike! I don't see how you can justify your raised prices while lowering services. It's a completely backwards process. But a very obvious one as well to all your customers. Customers who have remained loyal to you until now. I for one will be cancelling my membership prior to my next billing period along with deleting my credit card info as it appears, from a previous use who has complained on this site, you keep that information handy for future use. I will be giving my business to Netflix and recommending friends, family and anyone else to do the same. While they are not perfect, they seem to be MUCH less corrupt!
Lower prices for those grandfathered in such as myself who initially started the 3/month plan at $17.99/month. Although I do not see that happening. I'll be moving on to another rental provider.