JCPenny Salon Horror Story
by Kerri L. - Posted Wed January 9, 2008 @ 4:20 PM
I went to the JCPenny Salon to get my hair highlighted. I was blonde, but had dyed my hair red myself twice in order to be a little bit more festive for the holiday season. (I work in retail, so flair is good). I told her the circumstances of the hair she was going to be working with, and that I wanted to be blonde again. She said that she could do it and she proceeded with the treatment. She bleached it for 25 minutes, which did not pull all of the red from my hair. Not to mention, she missed a spot at the very front of my hairline. She then alternated more bleach and a light brown color in foils. After that bout of bleach didn't get the last bit of red out of my hair, she bleached it again! It did not change at all. My color was then an disgusting orange and yellow combination. She moved on to the cut, which she did not even out and did not do what I requested. I asked for my shortest layer to be at my cheekbone...which apparently meant an inch above that. She did not cut from my natural part, either, so the cut was lopsided. After all of this, and practically burning my ears and scalp with her blow dryer, she had the nerve to ask me to come back a few days later to "fix it". If she was unable to achieve the desired color, she should have let me know before the process. Then we would have been able to devise a better color system. I cannot believe these people have licenses!!! And I cannot believe she thought it was okay to charge me for what she did to me! I was so upset that I had to leave the salon. I was crying my eyes out. I went to Walgreen's immediately to purchase a corrective color. I am so thankful that my hair did not fall out. I am regretful that I did not confront the woman at the salon right then and there, but I feel that it would have reflected badly on me. I am a manager at another store in the mall and did not want to have my conduct possibly affect my current status.
I would like JCPenny to allow their customers to immediately review their experiences based on their original request and have the company monitor their stylists. Also, I feel that I should be compensated for the ridiculous amount of money I was charged for a cut and color that was no where near what I requested.